Terms and Conditions Policy
Questions about product purchase
Can I buy a product via any other channels?
With 22 branches, you can stop by our shop to buy any product or you can talk to our experts via LINE to buy our products as well.
You can add our LINE account to contact us before buying at LINE official @nggjewellery or call us at +662-821-5983.
I do not have any email account, can I buy any product from a web site?
You can buy our products by adding our LINE official account. We will gladly facilitate you. You can send pictures of the products from our web site via LINE to our staffs to assist your purchase.
You can add our LINE account to contact us before buying at LINE official @nggjewellery or call us at +662-821-5983.
Are the gold prices on your web site the standard prices?
The gold prices on our web site are based on the prices of Thailand Gold Traders Association. Aside from the gold prices, we will charge for labor or additional service fees which vary by items. The fees are charged according to the standard pricing of gold products sold in the market. Prices of all gold products on our web site have usually been adjusted according to the prices of Thailand Gold Traders Association.
Can I buy a product over the phone?
Currently, we do not have buying-by-phone service but you can call us to make an appoinment or check the product for you. We recommend you make any purchase from this web site without worrying about anything. You can learn more about our privacy policy or payment policy from this web site as well.
How many products can I buy at a time?
There is no purchase limit but we recommend you buy our products not exceed 50,000 baht at a time to get the best product insurance rate. You can find more information at the shipping policy section. We also recommend you buy jewellry and gold seperately to receive the best promotions and service fees on this web site. Find out more at the payment policy section or you can add our LINE offcial account to ask your questions before buying at @nggjewellery or call us at +662-821-5983.
Questions about shipping and delivery
How safe is your jewellry and gold shipping?
All of our products are shipped via a special system of Thailand Post with a very special care. Every product has a insurance to protect loss or switch of products during shipping. You must record a VDO clip as an evidence and protect your own interest in case that the product you received is incorrect or damaged from transportation. Please contact us at @nggjewellery or call us at +662-821-5983.
We reserve the right to take no responsibiity if you do not have any VDO clip of unpacking the product as an evidence in case of claming the product. To protect your own interest, you must record a VDO clip every time you open the box.
How many days will the product be shipped and delivered to me?
Normally, after ordering the product, we will ship the product within 7-14 business days. If you have more questions, please check your product status from the product status menu in your personal account section on this web site. You can also send your inquiry to our LINE offcial at @nggjewellery or call use at 662-821-5983.
Can I order a product and pick up at NGG shop?
Currently, you can order and pick up the product at our shop. When entering purchase details before making a payment, you can select "In-store pick up" option and then pick one of these following shops.
- NGG Jewellery : Terminal 21, Pattaya
- NGG Jewellery : Fashion Island
- NGG Jewellery : Future Park Rungsit
- NGG Jewellery : Fashion Island
- Hangpetthong Nguansengheng Yaowarat : Central Plaza Rama 2
- Hangpetthong Nguansengheng Yaowarat : Central Plaza Rama 3
- Hangpetthong Nguansengheng Yaowarat : Central Plaza Pinklao
- Hangpetthong Nguansengheng Yaowarat : Mega Bang-na
For more information, please contact our LINE official at @nggjewellery or call us at +662-821-5983.
Where can I check the shipping status of my product?
You can check the product shipping status from the menu "Product Status" on this web site. You can also send an inquiry with your order number to our LINE official at @nggjewellery or call us at +662-821-5983.
What should I do if I put a wrong shipping address?
We recommend you contact us via LINE official at @nggjewellery and give us your order number from order history menu on this web site. We will ask you a few questions to verify yourself before correcting your information for product and service security purposes.
How do you calculate the shipping cost?
The shipping cost is charged based on the actual cost plus additional 1% of the total cost for product and shipping insurance. The company reserves the right to grant promotions and discounts such as free shipping or free product insurance in some cases without prior notice.
Can I ship products to many locations with a single order?
You cannot ship products to multiple locations with a single order. We recommend you place an order per one location at a time to conveniently check a product shipping status.
Questions about payment
How safe is your payment system?
We strongly assure you that our payment service is safe. Our payment system connects with the system of Kasikorn Bank. We are delighted to welcome all customers to make payments through three payment gateways of Kasikorn bank as following:
- QR code promptpay : You can transfer your money easily with the QR code.
- Credit Card/Debit Card : You can make a whole payment through the payment gateway of Kasikorn bank.
- Installment with Kasikorn bank credit card. Currently, we offer an installment for Kasikorn bank credit card only.
We promise that we will develop a more comprehensive payment system considering the security of our customers as priority.
If I already made a purchase from NGG, can I change the method of payment?
You cannot change the payment method. If you have a payment problem, please contact us via LINE official at @nggjewellery or call us at +662-821-5983.
If I am not satisfied with the product, can I return it to NGG and receive a refund?
You can only return and receive a refund on certain products. If you have more questions, please contact our LINE official at @nggjewellery or call us at +662-821-5983. You can return the product within 7 days after originally receiving the product. The product must be returned in a good condition and never been used together with the package.
If I am not satisfied with the product, can I return it to NGG and receive a refund?
Can I exchange a product if it has defects?
When you receive the product and it has defects, you can contact us via LINE official @nggjewellery to request for a replacement. Send us a VDO clip of unpacking the product box together with an order document. We will process and contact you back within 24 hours after receiving your request. If there is no VDO clip during unpacking the product box, the company reserves the right to take no responsibility. To protect your own interest, you must record a VDO clip every time you open the box.
Questions about special privileges
What is the "Gold coin" in the membership system?
Gold coin is our thank you gift from NGG to give to a special person like you. When you buy products from NGG, you will receive gold coin and redeem for discounts when buying other products from this web site. Whether you buy from our shop or online, you will definitely receive our gold coin.
1 gold coin is equal to 0.1-gram gold according to the price of Thailand Gold Traders Association.
Let's collect gold coin up to 10 coins and then redeem for 1-gram gold.
How can I use "Gold coin"?
You can select one gold coin or more to get a discount. On a payment page, you can use your gold coin to get a discount from us easily.